Shipping policy

Shipping Policy

Last Updated: September 8, 2026

Thank you for shopping with Quen Store. We are committed to providing a smooth and reliable delivery experience for all our customers.

1. Shipping Coverage

We currently offer shipping within Pakistan.

We deliver orders to most major cities and areas across Pakistan. Some remote areas may have limited delivery availability.

2. Order Processing Time

Orders are usually processed within 1–2 business days after the order is successfully placed.

Orders placed on weekends or public holidays may be processed on the next business day.

During sales, promotions, or high-demand periods, processing may take slightly longer.

3. Delivery Time

After your order has been processed, the estimated delivery time is:

Major Cities: 2–5 business days
Other Areas: 3–7 business days
Remote Areas: 5–10 business days

Please note that delivery times are estimates and may vary due to weather, courier delays, public holidays, unexpected circumstances, or other factors beyond our control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

If a product qualifies for Free Shipping, this will be clearly mentioned on the product page or during checkout.

5. Cash on Delivery (COD)

If Cash on Delivery is available for your order, you may pay the order amount directly to the courier when your package is delivered.

COD availability may depend on your delivery location and order value.

6. Order Tracking

Once your order has been shipped, we may provide you with tracking information through the contact details provided during checkout.

You can use the tracking information to check the status of your shipment.

7. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address, including:

Full name
Complete address
City
Phone number
Any relevant delivery instructions

Quen Store is not responsible for delivery delays caused by an incorrect or incomplete address provided by the customer.

8. Delayed or Lost Packages

If your order is significantly delayed or appears to be lost, please contact us so that we can assist you in checking the shipment status with the courier.

Courier-related delays may sometimes occur and are outside our direct control.

9. Damaged Packages

If you receive a package that appears damaged, please contact us as soon as possible and provide photographs or other relevant evidence of the package and product.

We will review the issue and assist you according to our return and refund policy.